Shipping policy

All orders are processed within 5 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email or based on your event date. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

We offer international shipping. Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bellissima Parties is not responsible for these charges if they are applied and are your responsibility as the customer.

In-store pickup

You can skip the shipping fees with free local pickup at our Coconut Creek, FL location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 5 to 14 business days or by your event date. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 11AM to 5PM on Monday through Saturday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@bellissimapartyplanners.com with your name and order number, and we will look into it for you.

 

Refunds, returns, and exchanges

Because all items are customized specifically for each customer, it is extremely important that you double, and triple check your order information before placing it. Please make sure that when you place your order, that you provide correct spelling, order of initials for monograms, clearly identify fonts, colors and sizes as there will be no refunds/returns for any mistakes, omissions or errors made by the purchaser. However, Bellissima Parties will refund or accept a return should we incorrectly produce your custom order.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@bellissimapartyplanners.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@bellissimapartyplanners.com.